AH PRODUCT ROOTS LTD, 5 Promitheos, Roman Park, BL6 FLAT.301
8040 Paphos, Cyprus (hereinafter referred to as "us" or "we") brokers admission tickets (hereinafter referred to as "tickets") to end customers in the name and on account of the organizer of the same name.
AH Product Roots LTD is neither the organizer of the events offered, nor does AH Product Roots LTD have any influence on their implementation. Accordingly, the purchase of a ticket creates contractual relationships with regard to the event and its attendance exclusively between the ticket holder (hereinafter referred to as "customer") and the respective organizer.
scope
These general terms and conditions (hereinafter referred to as "GTC") apply to the brokerage of tickets (hereinafter referred to as "purchase or sale of tickets"). All tickets are always brokered by us in the name and on account of the respective organizer.
Contract between customer and organizer
With the purchase of a ticket, a contract is concluded exclusively between the customer and the respective event organizer with regard to attending the event. The name and address of the organizer are mentioned in the ordering process. There is no contract between us and the customer for attending the event. We only broker tickets to the customer in the name and on account of the respective organizer, including the processing of the ticket purchase (ticket dispatch, payment).
When attending the event, separate terms and conditions of the respective organizer regularly apply.
conclusion of contract
A purchase of tickets comes about through the e-mail from us confirming a previous online order. The offer to conclude a contract is made by the customer as soon as he has placed his ticket order online (by clicking on the "Buy now" button). With the sale or dispatch of the ticket, a contract for the event visit is concluded between the customer and the respective organizer. This contract is brokered by us in the name and on account of the organizer.
In the online booking process, the customer confirms the final ticket prices and shipping or handling fees listed there. These prices and fees are shown as part of the compilation of all desired tickets, referred to as the "shopping cart". All price information in the online ordering process includes the statutory value-added tax. The fees displayed before the conclusion of the contract are part of the contract between the customer and the organizer. We save the order data and send the same and these terms and conditions (as a link) to the customer by email.
The proof of purchase with name is valid as a ticket
Checking the tickets
The customer is obliged to check the tickets for completeness and correctness of the information on the ticket (name, date, time of the event, ticket price, etc.) immediately upon receipt. Complaints must be made to us immediately in text form (e-mail, letter, fax).
Special conditions for using the print@home system
In the so-called print@home procedure, the customer prints out the ticket purchased online immediately after the conclusion of the purchase contract or after receipt of payment and subsequent activation of the corresponding ticket via his Internet access on his PC. The uniqueness of the ticket is given by a printed barcode, which is checked with a so-called barcode scanner when entering the event. It is therefore impossible to visit an event multiple times using duplicate tickets. The value of a print@home ticket does not consist in the uniqueness of the ticket (usually white paper), but in the uniqueness of the information in the barcode. The customer is obliged to keep the ticket safe from being reproduced by third parties. If the ticket is lost and/or misused, the customer is not entitled to attend the event or have the ticket fee refunded. The resale of tickets to third parties that were purchased as part of the print@home procedure is prohibited. In the event of infringement, the ticket purchaser or ticket holder loses the right to attend the event without being entitled to a refund of the ticket price or the aforementioned ticket fees. Anyone who copies and/or circulates tickets without permission can be held liable by the organizer for any consequential damage. In addition, there will be criminal prosecution in every case (surreptitiously obtaining services, fraud, forgery of documents).
No commercial resale of tickets
Tickets are only sold to end customers. Commercial resale is strictly prohibited unless otherwise agreed at the time of purchase. The resale of tickets requires our express prior written consent.
Non-existence or existence of a right of withdrawal and sample withdrawal form
Exclusion (non-existence) of the right of withdrawal when purchasing tickets
According to § 312g Abs. 2 Nr. 9 BGB, a right of withdrawal is excluded for distance contracts for services in connection with leisure activities that provide for a specific date or period for the provision of services. The customer therefore has no right of cancellation for the ordering of the services offered by AH Product Roots LTD in the name and for the account of the respective organizer in connection with leisure activities, in particular ordering tickets for events. Each ticket order is therefore binding immediately after confirmation by AH Product Roots LTD on behalf of the organizer and obliges the customer to accept and pay for the tickets ordered immediately. AH Product Roots LTD has the right to return unpaid tickets to pre-sale up to the day before the event. In this case, there is still the right to payment of the contractually owed advance booking, system, processing and shipping fees. Further claims for damages by the respective organizer from his contractual relationship with the customer may also remain in existence.
right of withdrawal
For all other orders, the customer has the right of cancellation described below.
Right of withdrawal
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal you must contact us at AH PRODUCT ROOTS LTD, 5 Promitheos, Roman Park, BL6 FLAT.301
8040 Paphos, Cyprus, e-mail: info@product-roots.com by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
We bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample cancellation form
(If you want to revoke the contract, please fill out this form and send it back.)
To AH PRODUCT ROOTS LTD, 5 Promitheos, Roman Park, BL6 FLAT.301
8040 Paphos, Cyprus Email: info@product-roots.com
I/we hereby revoke () that of me/us () concluded contract for the purchase of the following goods () / the provision of the following service ()
Ordered on:
last item(s) received on:
Customer or order number (**)
Name of consumer(s):
Telephone number of the consumer(s) for queries
Date, place:
Signature of consumer(s) (only if notification is on paper)
() Please cross out what is not applicable. (*) As far as already communicated.
End of revocation
Customer warranty claims (failure, relocation, etc. of an event)
Warranty claims of the customer in connection with an event or a service arranged by us in the name and for the account of the respective organizer exist only against this organizer. We are not liable for the execution of the event or the reimbursement of ticket prices paid in the event of canceled, postponed or changed events. Furthermore, we are not liable for any resulting damage.
If an event is postponed or cancelled, all claims by the customer must be asserted directly against the respective organizer. We are not entitled to take back the tickets. However, we will endeavor to settle the matter in the interest of the customer.
A return of tickets requires that the organizer commissions us with the reversal and that we receive the money to be refunded from the organizer before the refund. The reversal will be carried out by us in the name and on account of the respective organizer. If we take back tickets on behalf of an organizer, this only applies to tickets that were also brokered by us. It is not possible to take back tickets purchased from other places.
Insolvency of the organizer
In the event of the organizer's insolvency, there is no claim against AH Product Roots LTD for compensation of a customer's claim against the organizer.
No exchange of tickets
An exchange of tickets is excluded.
payment
We have been commissioned by the respective event organizers to process the payment transactions for online ticket sales. For this purpose, these organizers have authorized us in advance to assert all claims arising from online sales in the name and for the account of the respective organizer against the customer and to enforce them out of court and in court. The above-mentioned claims of the organizer include all so-called system fees, advance booking fees, flat-rate processing and shipping costs that are agreed between the organizer and the customer in the ticket purchase transaction.
We carry out the collection of credit card payments and direct debit orders from customers in the name and on account of the respective organizer. The credit card will be charged at the moment the ticket is purchased. With the direct debit procedure, the direct debit is made on the day the ticket ordered by the customer is sent.
When delivering tickets to non-EU countries, there are no customs duties, taxes or fees.
Place of performance, place of jurisdiction
Sole place of performance for delivery, service and payment is Freiburg, provided the customer is an entrepreneur within the meaning of Section 14 of the German Civil Code. If the customer is a merchant, Freiburg is the exclusive (including international) place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship. In the case of cross-border contracts, this also applies to non-merchants.
Unwillingness to participate in dispute resolution procedures
We are not willing and obliged to participate in dispute settlement procedures before a consumer arbitration board. The platform of the EU Commission for online dispute resolution can be reached at: www.ec.europa.eu/consumers/odr
Applicable Law
It is only the law of the Federal Republic of Germany. The provisions of the UN sales law do not apply.
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